Management 3.0 Practices: Problem Time

Problem Time: Why Improvement of Work Matters More than Happiness Index

“It is common for organizations to focus on delivery times, but instead, they should be focusing on their queues and work-in-progress. By measuring total problem time and average problem time on improvement boards, workers can train themselves to keep solving problems, improve their work, and make all clients and stakeholders happy.”

The Problem Time chapter is only available as a free download when people sign up to the newsletter. Management 3.0 isn’t all honey and happy bits. This is the chapter where you learn what to do when things go wrong.

This chapter follows three simple values:

  1. Reported problems are better than unreported problems.
  2. Young problems are better than old problems.
  3. Non-recurring problems are better than recurring problems.

By addressing these three, you can work to build an improvement technique.

measuring problems colorThe truth is that a person’s happiness does not automatically equate with an improvement of his or her work. To the opposite, when an organization performs better, the employees’ sense of happiness and well-being increases. This chapter advocates focusing on improvement of work instead of the happiness index. It talks about the various way organizations are addressing problems, like improvement boards and information radiators, which end up getting ignored.

Here is where Jurgen dives into how to manage problem management and how to use lagging indicators – like lead time and cycle time – versus how to use queue time or work in progress as something to measure and consider.

“Do you dream of a management more adapted to the complexity of our world? Great news, this is a reality! Management 3.0 by Jurgen Appelo is the toolbox of the agile gardener who promotes collaboration, builds the team around common values, grows, skills and motivates his co-workers. You have now the keys to change the world. Like me, read this inspiring book and cultivate happiness in your organization.” – LOIC LEOFOLD, CEO and agile coach at NEOWIND

Also Read: Transparency: Good for building trust and strengthening the team

>> Keep reading to learn how we can better quantify management with a Metrics Ecosystem!

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