We can only improve worker happiness when everyone feels responsible for management and when managers learn to manage the system instead of the people.
Leaders assume that improvement of the whole requires monitoring, repairing, and replacing the parts.
Everyone recognizes that “people are the most valuable assets” and that managers have to become “servant leaders”. But, at the same time, managers prefer to stick to the hierarchy.
Some people think of an organization as a community or a city. In a community or city, everyone is (partly) responsible for contributing to its success and a few are responsible for the whole.
The misery of workers worldwide (managers included) is personified by the fictional character of Melly Shum, who has hated her job for more than 25 years. Learn more about Melly