People behave according to how they are treated. For example when the manager always changes what people need to deliver, then why bother making it perfect? When this happens quality of work goes down and the manager sees confirmation that more control is needed. That’s where delegation comes into play.
Delegation increases status, power and control. A system with distributed control has a better chance of survival than a system with centralized control.
The art of management is in finding the right balance between being a dictator or an anarchist.
We aim for a more powerful system, not better-controlled people.
The 7 Levels of Delegation
- Tell: I will tell them
- Sell: I will try and sell it to them
- Consult: I will consult and then decide
- Agree: We will agree together
- Advise: I will advise but they decide
- Inquire: I will inquire after they decide
- Delegate: I will fully delegate
The “right” level of delegation is a balancing act. It depends on a team’s maturity level and the impact of its decisions. Delegation is context-dependent.
Get your own set of Delegation Poker cards today and play it with your team!