This Management 3.0 module offers the importance of giving actionable feedback as well as a way to overcome the often awkward nature of giving feedback in a constructive way.

What will you learn?

Feedback is the breakfast of champions.

Kenneth H. Blanchard, The One Minute Manager

What will we discuss in this module?

• How does the culture in an organization affect giving and receiving feedback?
• Why is it so hard sometimes to give feedback?
• How do you support co-workers in creating an organization where it is normal to give feedback?

5 Reasons why Feedback is important

It increases growth and happiness
Do you remember the last time someone complimented you on your work or simply mentioned something about you that you hadn’t heard before?

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The Better Feedback module is part of the following workshops:

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What does it take to deliver positive feedback?

We all know the sandwich method, which involves saying something nice, then something not so nice and ending on a positive note. But there are other ways to deliver positive feedback. Before delving in, let’s first discuss why feedback is important, what are the benefits of feedback?.

Feedback is one of the most useful ways for telling us ‘where we are’ and where we want to be. Without it we can’t change or move forward.

One of the best ways to give and get positive feedback is to be direct and ask directly. People appreciate those who can say things as they are and not beat around the bush. This doesn’t mean you have to be harsh, it just means saying what you mean and not forcing the other person to read between the lines. The same thing goes if you’re requesting feedback: A good question to ask is: How can I do better?

What you don’t want to do when giving feedback is to not provide a way forward. Telling someone what isn’t working is fine, but try to come from a solutions-based approach. Explain what’s not working and then indicate a desire to find a way to change things. This can be done by both providing advice and more importantly, inviting the other person into the conversation to come up with solutions together.

Good to know: Better Feedback belongs to the view Develop Competence, just as the Learning and Competencies module, Better Meetings and Emotional Intelligence.