by Vasco Duarte
Inspired by reading The Carrot Principle by Adrian Gostick and Chester Elton, Gary Shepherd wanted to give people the opportunity to ‘flag up colleagues they think deserve a bit of extra recognition’. But he told me he had to tread carefully, since the Brightside Group plc – the company he works at – is based in Bristol. And although probably as fond of compliments as the rest of humanity, the Brits aren’t too keen on attracting attention. Even if well deserved.
The Shout Out Shoebox
Gary and the team decided to use the Kudo Box principle. A simple idea: you place a box somewhere and people can put in a card, complimenting someone with something he or she did. It’s a public thing, everyone can see who complimented who and why. Gary and his team called their box the Shout Out Shoebox.
The first challenge was where to put the box. For it to work, recognition should be publicly visible, but because they are Brits: not too visible. The water cooler provided the solution. Somewhere in a corner, but frequently visited. First challenged completed.
The second challenge was how to pass on the cards. If you are British, you can’t just walk to someone to hail him or her. That, of course, would embarrass both parties. The solution: the line manager would pass on the cards to the intended receiver. Gary and his team hoped people would at least display the cards on their desks, so others could see what was going on. So, he decided to print a set of Kudo Cards, adding some instructions and handed out the cards. They where ready to go.