People, teams, and organizations need to improve continuously to defer failure for as long as possible.
While most models for continuous improvement are linear, it’s not always the case.
As a result, improvement sometimes means taking two steps forward and one step back. Teams must go through both gradual and radical changes, taking small steps and big jumps in order to navigate the often challenging landscape.
One way to help teams reach optimal performance is by changing the landscape. This means purposefully switching up the environment (including customers, top management and various departments).
A great way for managers to drive change is to make the change desirable and to make stagnation painful.