Ask non-judgmental clarifying questions, be curious and enter the conversation prepared to be surprised, says Judy Rees. Facilitator and author of Clean Language: Revealing Metaphors and Opening Minds, Judy says we’re too reluctant to ask clarifying questions, which in turn leads to miscommunication.

What happens when people are mis-communicating? They’re assuming that those around them know what they mean by their words, when very often they don’t.