Trust by Default

- Communication

by Sam at Management 3.0

Trust is essential at work, especially now as so many companies have gone remote. Trust can be both the cause and effect of company culture, it predicts how we’ll collaborate and overcome challenges as a team.

A few years ago, we had GSoft on our podcast, speaking about the future of work. This was/is an avant-garde company for its mantra: Trust by default. Like Management 3.0, their team has no vacation days, no dress code and operates on a system of trust.

So looking back at that podcast and taking stock of the world we’re operating in today, we thought it was worth delving further into what trust looks like at work, why it matters and how to build trust within teams. Because whether we realize it or not, we make decisions based on trust daily.

There are (at least) two types of trust: Practical and Emotional

Practical trust can be earned by a hard worker, someone who meets deadlines and is reliable, competent and dependable. Emotional trust is another level. It’s what makes a team work because colleagues trust that you’re on their side. They know you’ll treat them with respect and they won’t be judged.

How do you know if people trust you?

If people don’t trust you there’s usually an element of micro-managing that’s going on. You might start realizing that you’re left out of important meetings or people have stopped asking you to do things. If you: Over-promise and under deliver, fail to meet deadlines or take credit for other people’s work, these are ways to get people not to trust you.

Why Does Trust Matter?

  • It’s good for motivation
  • Trust builds teamwork and collaboration
  • It creates a strong, resilient team that can absorb shocks
  • Breaks down corporate silos and isolating behaviours
  • It helps persuade people to develop ideas

How Can you Build Trust?

  • Put your money where your mouth is: That means show up for your teammates, physically (or virtually) and emotionally.
  • Don’t just pretend to care: Actually care about how people are doing and show it.
  • Build relationships: Create a bond with your colleagues that goes beyond work. It doesn’t mean you need to be best friends, it just means you’re creating another layer of substance that helps foster trust.
  • Be Reliable: Do what you say you’ll do when you say you’ll do it and if you can’t, communicate that
  • Be transparent
  • Be honest

What does your team do to build trust? Share your thoughts in the comments below or contact us

Photo credit David Low via Unsplash

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